Terms and Conditions of Service

Ashley Cleaning Services Limited

Company Head Office:
1a-1b Chase Green Avenue,
Enfield, London, EN2 6SJ.

Telephone: 08000 234058
Email: info@cleanedbyashley.com

1. Definitions and Interpretation

1.1. Area means the location at the address specified in the Quote, Proposal, or email communication.

1.2. Charges mean the amounts set out in the Quote, Proposal, or email communication, excluding VAT unless otherwise stated.

1.3. Cleaning Services means the standard cleaning services described in the Quote, Proposal, or email communication.

1.4. Client, you, or your means the person, firm, company, or organisation whose details appear in the Quote, Proposal, and/or email communication.

1.5. Commencement Date means the date set out in the Specification.

1.6. Company, Ashley Cleaning Services, we, us, or our means Ashley Cleaning Services Limited.

1.7. Contractual Term means the period during which we will provide Cleaning Services and/or Other Services as set out in the Quote, Proposal, or Specification.

1.8. Other Charges mean charges for any Other Services specified in the Quote or any subsequent agreement.

1.9. Other Services mean any additional services outside the scope of the Cleaning Services that must be agreed by both Parties.

1.10. Parties means Ashley Cleaning Services Limited and the Client; Party means either one of them.

1.11. Quote means our formal Quote, Proposal, or email communication for the provision of Cleaning Services.

1.12. Specification means the detailed description of Cleaning Services to be performed.

2. Cleaning Services

2.1. We agree to provide Cleaning Services competently and professionally at the specified location, in exchange for payment of the agreed Charges by the Client.

2.2. We shall supply all necessary labour and materials required to perform the services, with materials agreed mutually where necessary.

2.3. We will provide competent staff in appropriate numbers to perform the Cleaning Services.

2.4. We will conduct security checks and positive identification on subcontractors attending the Client’s premises, should subcontractors be required. 

2.5. We shall comply with all applicable laws, site rules, and regulations for the duration of the services.

2.6. All equipment and materials used will be maintained in good condition, safe for use, and electrical equipment shall be tested regularly by qualified electricians.

2.7. All materials supplied or used by us will comply with the European Regulation (EC) No 1272/2008 on classification, labelling, and packaging of substances and mixtures.

3. Client Obligations

3.1. The Client shall provide, free of charge:

3.1.1. Access to water, electricity, lighting, and other necessary facilities.

3.1.2. Safe storage space for any equipment and materials left onsite.

3.2. The Client agrees to cover additional charges for wasted journeys or cancellations caused by failure to provide access, instructions, or observe scheduled appointments.

3.3. Abusive, harassing, or discriminatory behaviour towards our staff, including cleaners, will result in immediate termination of the contract without refund.

4. Charges and Payment Terms

4.1. All Charges are exclusive of VAT, which will be added at the prevailing rate. Invoices are issued in advance and payable within 30 days of invoice date unless otherwise agreed in writing.

4.2. Late payments beyond the due date will incur:

4.2.1. The company reserves the right to impose 2% interest on overdue accounts where payment terms have been ignored. This will be 2% interest on a weekly basis until the account is settled. 

4.2.2. Suspension of further service provision until payment is made.

4.3. We may increase Charges by giving no less than 14 days’ notice in writing.

4.3.1. If no termination notice is given, you will be deemed to have accepted the increase.

4.4. Charges may also be increased (with written notice) due to changes in legislation, market conditions, or costs of providing services or additional services.

4.5. We commit to paying staff at or above the London Living Wage (LLW) and will adjust Charges annually based on LLW increases announced by the Greater London Authority within 3 months of the announcement.

5. Exclusions and Limitations of Liability

5.1. Claims for loss or damage must be notified to us in writing within 72 hours of the event giving rise to the claim.

5.2. We will not be liable for damage to crockery or glassware during collection or washing.

5.3. We disclaim liability for disposal of items placed in or on waste or rubbish bins.

5.4. We will not be liable for loss, damage or delay, including indirect or consequential loss arising from:

• 5.4.1. Incomplete cleaning due to lack of facility or equipment.

• 5.4.2. Third parties on Client’s premises.

• 5.4.3. Pre-existing damage or stains that cleaning cannot remove.

• 5.4.4. Carpet stain removal limitations (no liability for stains remaining post cleaning).

• 5.4.5. Damage from faulty or unsuitable client-supplied equipment.

5.5. We shall not be liable for any claim valued at less than £500.

6. Confidentiality and Data Protection

6.1. Each Party shall keep confidential information received from the other and use it only for the purposes of the Agreement, informing their staff of these obligations.

6.2. Unless expressly revoked by the Client in writing, our staff may take photographs/videos of the property (excluding people) for proof of service. Such images will be used only internally and will comply with UK GDPR requirements.

6.3. Confidentiality obligations survive termination for one year.

7. Subcontracting

7.1. We may subcontract any part of the Cleaning Services or Other Services and remain responsible for subcontractors’ work to the same standards.

8. Warranties, Liability and Indemnities

8.1. We warrant care, skill, and professional standards consistent with industry norms.

8.2. If services are negligent or materially breach the Agreement, we will re-perform the relevant service upon written request within 48 hours.

8.3. Except for death or personal injury caused by our negligence, total liability is limited to the Charges under the Agreement in any 12-month period.

8.4. You indemnify us against claims arising from your acts or omissions or those of your employees, agents, or subcontractors.

8.5. Neither Party is liable for indirect or consequential losses, including loss of profits or goodwill.

8.6. The Agreement excludes reliance on representations not expressly included, except for fraud.

8.7. We maintain:

• Public Liability Insurance with £10,000,000 Limit of Indemnity.

• Employers Liability Insurance with £10,000,000 cover.

8.8. Claims must comply with our Damage Policy (available on request).

9. Termination

9.1. The Agreement commences on the Commencement Date and continues for the Contractual Term, unless terminated earlier.

9.2. Either Party may terminate immediately on written notice for:

• Material breach not remedied within 30 days.

• Insolvency or winding up of the other Party.

9.3. We may terminate with immediate effect if payment is more than 30 days overdue.

9.4. The duration of the Contract shall be for an initial minimum term of 12 months, commencing on the start date of the service. After the initial term, the Contract may be terminated by either party providing the other with two calendar months’ written notice, expiring on the last day of the term; otherwise, the Agreement will automatically renew.

9.5. If the Client terminates early without cause or mutual consent, the Client will be invoiced for the full contractual period and must pay the amount in full within 30 days.

9.6. We may cancel the contract if unable to allocate staff due to availability, wages, or scheduling issues; any pre-paid missed sessions will be refunded.

9.7. We may accept payment in lieu of notice at our discretion.

9.8. Termination does not affect accrued rights.

10. General Provisions

10.1. The Client shall not employ or engage any cleaner provided by us for 12 months after termination without prior written consent.

10.2. If the Client directly hires a cleaner introduced by us, a referral fee of 20% of the cleaner’s annual remuneration is payable.

10.3. Neither Party is liable for failure or delay caused by force majeure events exceeding 6 months, including strikes, terrorism, pandemics, or natural disasters, after reasonable notice.

10.4. We will make reasonable efforts to continue during adverse events; service levels may be temporarily reduced.

10.5. Amendments require written consent from authorised representatives.

10.6. Neither Party may assign rights or obligations without prior written consent, except in a full business transfer bound in writing.

10.7. This Agreement supersedes prior agreements.

10.8. Waivers must be in writing and do not waive future rights.

10.9. No agency or partnership arises from this Agreement.

10.10. If any clause is unlawful, it shall be severed without affecting the remainder.

10.11. Public announcements require prior approval, except to comply with law.

10.12. Notices must be in writing, sent by email or first-class mail to the addresses on the Quote.

10.13. Governing law is English law, and disputes fall under the exclusive jurisdiction of English courts.

10.14. No third party may enforce any term under the Contracts (Rights of Third Parties) Act 1999.

10.15. We may amend these Terms with at least 30 days written notice. Clients may accept or terminate if not agreed.

11. Brand and Intellectual Property Protection

The names “Ashley Cleaning Services Limited” and “CleanedbyAshley”, along with all related logos, branding, and associated elements (collectively, the “Brand Elements”), whether or not registered as trademarks, are the exclusive property of Ashley Cleaning Services Limited.

Any unauthorised use, reproduction, or imitation of our Brand Elements, or any action likely to cause confusion or misrepresentation regarding your association with our services, is strictly prohibited. We reserve all rights to take appropriate legal action to prevent misuse of our brand and to protect our reputation.

These Terms and Conditions form the basis of the contract between Ashley Cleaning Services Limited and the Client upon commencement of services.

Ashley Cleaning Services Limited.1987-2025 ©